Terms and Conditions

Effective Date: April 29, 2025

1. Introduction These Terms and Conditions ("Terms") govern your use of our SMS messaging and phone communication services provided by OnSite Clinical Solutions, LLC ("we," "our," or "us"). By engaging with our SMS or phone services, you agree to these Terms.

2. Use of Services

• Our SMS and phone services are intended for informational and communication purposes only.
• You agree to provide accurate and complete information when communicating with us.
• Our services should not be used for emergencies or time-sensitive health-related inquiries. If you have a medical emergency, please call 911 or seek immediate medical assistance.

3. SMS Messaging Consent

• By opting into our SMS messaging services, you consent to receive text messages from us, including but not limited to conversational messages, status updates, appointment reminders, and order/shipping confirmations.
• Message frequency may vary, with an average of 2-7 messages per week.
• Standard messaging and data rates may apply, depending on your mobile carrier.
• You can opt out of SMS messaging at any time by replying "STOP" to any message.

4. Privacy and Data Security

• We follow HIPAA guidelines to protect any health-related information you provide during communications.
• We will not share your personal data with third parties except as required by law or for service-related purposes.
• While we take precautions to secure your information, we cannot guarantee that SMS messaging is a fully secure method of communication.

5. Limitation of Liability

• We are not liable for any delays, errors, or failures in message delivery caused by mobile carriers or other third-party services.
• We do not guarantee the accuracy or completeness of information provided through SMS or phone communication.
• Your use of our services is at your own risk, and we are not responsible for any damages or losses resulting from reliance on our communications.

6. Changes to These Terms We reserve the right to modify these Terms at any time. Updated Terms will be posted on our website, and continued use of our services constitutes acceptance of the revised Terms.

7. Contact Information

If you need assistance, please contact our support team. For more information on how we handle your data, please review our privacy policy at: https://www.onsiteclinical.com/privacy-policy-for-sms-and-phone-contact

OnSite Clinical Solutions, LLC
11220 Elm Lane Suite 200 Charlotte, NC 28277
Phone: (800) 785-3150
E-mail: participate@onsiteclinical.com

By using our SMS messaging and phone services, you acknowledge that you have read, understood, and agree to these Terms.