Privacy Policy for SMS and Phone Contact

Effective Date: April 29, 2025

1. Introduction OnSite Clinical Solutions, LLC ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and protect the information you provide when you communicate with us via SMS messaging and phone contact. We follow the guidelines set forth by the Health Insurance Portability and Accountability Act (HIPAA) to safeguard your protected health information (PHI). We are committed to protecting your privacy.

2. Information We Collect When you contact us via SMS or phone, we may collect the following types of information:

• Your name, phone number, and other identifying details.
• Communication content, including any personal or health-related information you voluntarily provide.
• Call logs, timestamps, and message details for quality and compliance purposes.

3. How We Use Your Information We use the information collected through SMS and phone contact for the following purposes:

• To respond to your inquiries and provide customer support.
• To communicate important updates, reminders, or service-related information.
• To comply with legal and regulatory requirements, including HIPAA guidelines.
• To improve the quality and security of our communication services.

4. HIPAA Compliance and Protection of Your Information We are committed to safeguarding your PHI and adhere to HIPAA regulations, including:

• Implementing administrative, technical, and physical safeguards to protect your information.
• Restricting access to your PHI to authorized personnel only.
• Ensuring that any third-party service providers handling PHI comply with HIPAA requirements.

5. Data Security Measures We employ industry-standard security measures to protect your personal information, including encryption, secure servers, and authentication protocols to prevent unauthorized access.

6. Opting Out of SMS Messaging and Phone Contact You may opt out of receiving SMS messages or phone communications from us at any time by:

• Replying "STOP" to any SMS message.
• Contacting us directly to update your preferences.

7. Sharing of Information We do not sell, trade, or rent your personal information. Your information may be shared only under the following circumstances:

• With your consent.
• As required by law or legal process.
• With trusted service providers that assist us in our operations, provided they comply with HIPAA regulations.

8. Changes to This Privacy Policy We reserve the right to modify this Privacy Policy at any time. Any updates will be posted on our website with the effective date indicated.

9. Contact Information If you have any questions about this Privacy Policy or your rights, please contact us at:

OnSite Clinical Solutions, LLC
11220 Elm Lane Suite 200 Charlotte, NC 28277
Phone: (800) 785-3150
E-mail: participate@onsiteclinical.com

By using our SMS messaging and phone services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.